Click here for
400 Items ON SALE |
 |
 Browse What We Got! |
|
| Gillroys Newsletter Signup |
Sign up for the latest Gillroys deals! |
|
|
|
|
Our Philosophy |
We hope you will find your shopping experience interesting and rewarding; and we hope for a mutually beneficial relationship. We here at gillroys.com offer the best home improvement selection, building supply, do-it-yourself items and hardware on the internet.
We'd like you to know a few basic facts about our company, hoping that knowing
them will make your shopping experience a pleasant one and encourage you to come
back and see us again. Please don't hesitate to take any questions or problems
you might have to us: e-mail us.
First, you should know how our company started. In 1945 Gil Morgan and Roy Trevarrow
opened a small but complete hardware store on Detroit Street, downtown Flint
Michigan. Flint is home to Buick, Chevrolet, AC Delco and GMC. Gil and Roy always
made it a point to have what the customer wanted, and if they didn't,
they'd do their best to get it in stock. That is how we started building our
reputation; and since 1945, Gillroy's has grown from one store to twenty-four stores in two
states and on to the even larger gillroys.com which serves all of North America.
Our success has been possible largely because Gillroy's has always emphasized
this: HAVE WHAT THE CUSTOMER WANTS! We stock well over 57,000 items, probably
the biggest selection online at one website. Our logo, GILLROY'S GOT IT! accurately
reflects the fact that we truly are a one-stop hardware.
Because we want to keep that reputation and to keep our customers happy while
continuing to expand, we have a policy that we want to make sure you are aware
of: If you can't find what your looking for here, ask us and we will get it for
you!
As a customer of ours, we ask that if you can't find something: let us know!
These are the polices followed in our stores if we are out of stock of an item and endeavor to do the same online when possible:
1. Give the customer the option of going to another location themselves to pick up that item, or
2. Volunteer to have the item at this store for the customer to pick up the next day.
3. If the customer goes to the other store, make sure the item will be kept at the register for him/her. It is quicker for him/her and makes up for the inconvenience. If we promise the item to the customer, we make sure the item gets ordered and is there for them.
4. Take the customer's name and number so you can call him/her when the item
gets
to the store.
We always try to make the customer happy and if the customer leaves with the
feeling that we really helped them out they will certainly come back. But, if
we display an attitude of disinterest, they certainly won't remember Gillroy's
next time they need something.
Let us know if we can help! Contact Us about Suggestions, Comments and Complaints.
Thanks for your business!
|
|
Email this page to a friend
