When will my order ship?
Generally, orders placed before 5:00pm EST will ship on the next business day. Orders placed after 5:00pm EST will be ship within 2 business days. Orders If we encounter problems with your order, we will notify you by email or telephone as soon as possible.
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When will my order arrive / Has my order shipped / What is the status of my order?
Tracking your order is very easy. Click on the Track Order link in the right hand side of our Web site under Customer Care, then click on your order number. If your order number isn't listed, click here: Order number is not listed. Enter your e-mail address and order number and click submit. Your order information will appear on the screen.
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How do I change my order?
Our Customer Care Representatives are always happy to help you with your order. Contact Customer Care at 260-748-7175, send an E-mail to helpline@doitbest.com, or use our Live Chat program.
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How do I cancel my order?
If your order has not already been shipped, Customer Care can cancel the order for you. Contact Customer Care with the six-digit tracking number assigned when you ordered. Customer Care can be reached at 260-748-7175, by E-mail at helpline@doitbest.com
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My promotion code won't/didn't work!
Promotion codes can be set up in various ways. Some examples are one-time use codes, or codes for specific departments. When you enter the promotion code in the text field and click Enter a message will normally display any reasons why the promotion code is not being applied to your order. If this does not occur, please contact our Customer Care Representatives at 260-748-7175, by e-mail at helpline@doitbest.com, or by using our Live Chat program.
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What shipping options are available?
We have many shipping options available: UPS Ground, Next Day Air, Second Day Air, Next Day/Saturday Delivery, and USPS Priority Mail. For larger orders, we might be able to have the item(s) shipped via common carrier.
Note: USPS Priority Mail is your only option for shipping to Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Marianas Pacific, Palau, Virgin Islands, and APO/FPO addresses.
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Can I get a catalog?
We offer seasonal catalogs through participating local stores. Find a store near you by using our Store Locator.
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I just received my order and you sent the wrong item!
We hope to make shopping at our site a positive experience every time and apologize if we made an error with your order. We will work to get this taken care of as quickly as possible. You can reach our Customer Care Representatives at 260-748-7175, by e-mail at helpline@doitbest.com, or by using our Live Chat program.
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Do you offer gift-wrapping?
At this time, we do not offer gift-wrapping. If you would like to send your order as a gift, you can check the Send as a Gift" box at the bottom of the shipping address page during the order process. This will ensure the prices of the items you are shipping are not located on the packing slip. You can even type a personalized message to the recipient!"
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What forms of payment do you accept?
We accept Visa, Discover, American Express, and MasterCard.
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Is there a store near me?
We have over 4,300 Do it Best retailers worldwide, with stores in every state of the US! Our Store Locator is a great way to find a local store. Click on the following link: Store Locator then enter your zip code or select your state.
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How do I return an item?
The most convenient way to return an order is by using the return label provided with your original shipment. This lets you return your order directly to our warehouse at Do it Best Corp, 5422 Nash Rd., Cape Girardeau, MO 63701.
Please be sure to include your order number and name when you return the item.
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Can I use a personal check or money order?
We accept money orders, but not personal checks. You can send a money order to Do it Best Corp., 6502 Nelson Rd., Ft. Wayne, IN 46803, Attn: E-Commerce.
Please be sure to include a shipping address, price of the product and shipping, SKU # and quantity.
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Do you have a toll-free number to call?
At this time we do not have a toll-free number. We can be reached at 260-748-7175. If you prefer, we would be happy to contact you by phone. You can e-mail your telephone number or use our Live Chat to reach a Customer Care Representative.
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My order arrived damaged, what should I do?
If your order arrived by UPS, we will have UPS pick it up. Please re-package the order, with the paperwork inside, and attach the return label to the outside of the box.
UPS will arrive within seven business days to pick it up. If you are not going to be home, please leave the package where UPS would normally make a delivery. If UPS misses you, they will leave a pick up notice indicating when they will return.
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Is there a number I can call to place an order over the phone?
Yes, if you would like to place an order over the phone, please call our Customer Care line at 260-748-7175. Or, if you prefer, we can call you.
We can also help you by Live Chat. We understand your concerns about sending your credit card number through the Internet and assure you that our Web site, email and chat applications are protected by secure transmissions (SSL - Secure Sockets Layer encryption).
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How do I find out my shipping cost?
Shipping costs are provided very early in the order process. We provide an initial estimate in your shopping cart, and then provide additional shipping options in Step 2 of the order process.
All of the shipping options and costs will be listed before any credit card information is required. There is no obligation to complete the order after reviewing the shipping costs.
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Do you ship to destinations outside of the USA?
We do ship to APO/FPO addresses overseas, but otherwise we do not ship outside the United States. USPS Priority Mail is your only option for shipping to Puerto Rico, American Samoa, Guam, Marianas Pacific, Palau, Virgin Islands, and APO/FPO addresses.
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Do you have gift certificates?
We do not currently offer gift certificates or gift cards online. Many of our local stores do offer gift certificates in their stores.
Would you like to be notified when we do offer gift cards online? Let our Customer Care Representatives know at helpline@doitbest.com and they will add you to our list of people interested in gift cards.
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Why do the online prices differ from the in-store prices?
Our online prices typically don't match prices in local stores because of a number of factors. Our stores are all independently owned and range from small hardware stores to major home centers and pro/contractor suppliers. They all have different costs associated with their operations and need to set pricing at the local level. We try to keep our online prices competitive with other online stores so we can properly serve customers who prefer to buy on the Web.
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How do I start a Do It Best store?
We have a large network of over 4,300 independently owned retailers as part of the Do it Best family. We always welcome interested retailers to investigate joining our retail membership. You may contact our Member Services department at (260) 748-5551 to obtain information regarding opening a Do it Best store. If you prefer, Customer Care can forward your information to Member Services on your behalf.
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Where can I find an MSDS for a Do it Best product?
Customer care would be more than happy to email or fax the MSDS to you. You can contact them at helpline@doitbest.com, by telephone at 260-748-7175, or visit our Live Chat program to request your MSDS.
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